Throughout the Coronavirus pandemic, Briggs Equipment has worked closely with its customers to provide support and assistance in various forms. Whether it’s financing flexibility, short term hire equipment to meet demand or breakdown provision, we’ve remained committed to helping our customers in any way we can.
One example of this partnership approach in action is with Encon Insulation, who are a long-term customer and like many other businesses across the country faced challenges at the outset of the Coronavirus pandemic. However, through a pro-active approach and consistent communication the two companies were able to overcome those hurdles and help keep business moving for Encon and their customers.
Barbara Sudlow, Encon Insulation’s National Facilities Manager, spoke about the thriving partnership and the importance of the support provided by Briggs during the pandemic.
“Having worked in partnership with Briggs for many years as a national supplier to Encon, there was no doubt that their support played a vital part in the sustainability of our business throughout the pandemic and continues to do so. The senior team were easily accessible to work through any challenges we faced and solutions were quickly put in place.
“Briggs understand our business and work with us to meet our requirements and are instrumental in the guidance given with new technology, both in safety recommendations and helping to reduce our carbon footprint. The account managers are always available and provide valuable assistance to our 23 branches on a day to day basis, supported by an excellent engineering team.
“I would like to take this opportunity of thanking Briggs in what has been an extraordinary year for their support, guidance and above all caring about their customers.”
Damian Hardy, Briggs Equipment’s Key Account Manager, commented:
“Since the start of the Coronavirus pandemic we’ve been focused on ensuring that we’re doing everything we can to support our customers. Encon have put their trust in us for a number of years and we have an excellent working relationship. As such, we have a deep understanding of their business, which meant we were able to accurately determine the scale of challenges and provide appropriate support.
“I would like thank Encon for their ongoing trust in Briggs and we are looking forward to continuing our work together and delivering fantastic results.
Speak to our expert and friendly team today to find out more about how we can keep your business moving.