Customer support during Coronavirus
25 March, 2020 by David Turner
Our mobile engineering workforce continues to carry out essential maintenance and repair work at customer sites wherever possible, complying with official guidelines and individual site requirements.
Briggs Equipment has many customers identified by the Government as being in key sectors supporting the nation’s ongoing requirement for food and other critical products and services.
Please be assured that we are doing everything we can to sustain this important work while also protecting everyone’s safety and wellbeing. This includes reviewing and reducing the number of Briggs employees working in support teams at our sites around the country.
We are implementing methods of working to enable the largest possible number of employees to work from home and while we do not anticipate any significant impact on our ability to respond and support ongoing activity, these are circumstances that none of us have had to address before and so I wanted to contact you directly to reinforce our commitment to minimising that impact.
Customers that manage their fleets via our BE Portal facility will continue being able to log breakdowns and monitor their fleet uptime in the normal way. Others will be able to communicate with us either by phone or logging requests on our dedicated contact form.
As British industry does everything it can to keep the country operational, we are grateful for your continued support as we, in turn, do everything we can to keep your business moving.
Thank you for your understanding.
Group Managing Director
Briggs Equipment UK Ltd